Terms

Service Agreement

TERMS OF SERVICE FOR CLOTHES CLEANING AND WASHING SERVICES

The Terms of Service for Clothes Cleaning and Washing Services (hereinafter referred to as the Terms) apply when the Client places an order for clothes cleaning and washing services with the Provider on the website at valykla.puikis.lt in VILNIUS, KAUNAS AND KLAIPĖDA.

The Client is not provided with the possibility to place an order for the services at valykla.puikis.lt if the Client is not familiar with the Terms. In all cases, it is deemed that the Client is familiar with the Terms and agrees to them if, prior to ordering the services, the Client confirms his/her/its agreement by indicating that he/she/it agrees to the Terms.

Definitions used herein:

Items means clothes and/or any other textile or leather products. 

Items Delivery Point meansa point from the list provided in the Provider’s order form, to which the Client, having ordered the services and paid for them, delivers the items indicated in the order sheet and to which the items are delivered after the provision of the services.

Services means items cleaning, washing, repair, pick-up and delivery services provided by the Provider.

Website means the Provider’s website valykla.puikis.lt.

Order Sheet means the order form approved by the Client which is sent to the Provider after the Client has made payment by the means prescribed herein. The Order Sheet is also an accounting document - a VAT invoice.

Urgent Order means an order which the Provider fulfils by delivering the cleaned Items to the Items Delivery Point within 1 working day from the date of pick-up of the Items from the Items Delivery Point.

Cleaning Service Provider and Its Details in Vilnius:

Švara UAB

Slucko str. 3, Vilnius.

Legal entity code: 225235150

VAT identification number: LT252351515

Phone: +370 65228111

Account: LT 02 7044 0600 0144 6235, SEB bank

Data about the company are collected and stored in the Register of Legal Entities.

Cleaning Service Provider and Its Details in Kaunas:

Puikis Kaune UAB /

Kirtimų str. 2, Vilnius.

Legal entity code: 304314058

VAT identification number: LT100010376313

Phone: +370 675 88 018

Account: LT 43 7044 0600 0810 9106, SEB bankas

Data about the company are collected and stored in the Register of Legal Entities.

Cleaning Service Provider and Its Details in Klaipėda:

Linartika UAB

Alksnynės str. 7, Klaipėda.

Legal entity code: 141715678

VAT identification number: LT417156716

Phone: +370 65228111

Account: EVP4210002462411, EVP International - Paysera

Data about the company are collected and stored in the Register of Legal Entities.

1. Order Placement Procedure:

1.1. The Client wishing to order the Provider’s services must:

1.1.1. Register on the Provider’s website valykla.puikis.lt by filling in all the required fields during the first-time registration and by entering his/her/its login or password later on, and fill in the Order Form that has been generated automatically according to the data provided by the Client during the first-time registration.

1.2. After filling in the order form properly and clicking the link “NEXT”, all the data entered by the Client are generated in the website window which the Client, prior to confirming them, must check to make sure that the data submitted are correct and consistent with the Client’s wishes.

1.3. The Client, having made sure that the generated Order Form is true and fair, must click the link “ORDER” to confirm the order which, upon payment in accordance with the procedure laid down in Clause 2 hereof, is sent to the Provider as the Order Sheet. The order is deemed to have been placed upon its receipt by the Provider. It is also deemed in this case that the agreement has been made between the Client and the Provider. However, this agreement is deemed enforceable only upon receipt by the Provider of the confirmation of payment for the ordered services from the bank chosen by the Client.

1.4. In the event that the Client is not familiar with the Terms at the time of registration referred to in Clause 1.3, the Client must become familiar with them prior to confirming his/her/its order and the data provided in it. The Client is not provided with the possibility to confirm an order until the Client indicates that he/she/it is familiar with these Terms.

1.5. After the Client has placed an order and paid for the Services in accordance with the procedure laid down in Clause 2 hereof, the Provider's system automatically sends the Order confirmation - the Order Sheet indicating the Services ordered by the Client and the data provided by the Client - to the Client by email.

1.6. Upon receipt by the Provider of a message from a bank saying that the Client has made a payment order according to the Order Sheet submitted by the Client, a message is sent to the Client at the indicated email.

1.7. The Client must print two copies of the generated Order Sheet referred to in Clause 1.5 hereof, keep one copy for himself/herself/itself as a payment document (VAT invoice) and enclose the other copy with the Items indicated in the Client's Order Sheet that are handed over to the Provider in accordance with the procedure laid down in Clause 1.8.

1.8. The Client, having placed an Order and paid in accordance with the procedure laid down in Clause 2, delivers the Items indicated in the Order Sheet to the Items Delivery Point stated in the Order Sheet, where the Client on his/her/its own hangs the Items, which can be hung, on the hangers at the Items Delivery Point, places them into a plastic bag and also puts one copy of the Order Sheet into it. If the Items cannot be hung, the Client must leave them together with the Order Sheet in his/her/its bag at the Items Delivery Point. The Provider does not start the provision of the Services until the Client presents the Items in accordance with the procedure laid down in this clause.

1.9. The Client has the right to cancel a placed order or a part thereof (terminate the agreement unilaterally) at any time of the performance of the agreement. In this case, the Client must pay the Provider the part of the price in proportion to the services provided and compensate for other reasonable costs incurred by the Provider. The Client must notify the Provider of the wish to cancel an order or a part thereof by phone and email, indicating the Client's bank account number. The Client thereby agrees that the amount of money paid for an order that has been cancelled, after deduction of the losses incurred by the Provider due to the order cancellation, is returned to the bank account indicated by the Client (Article 6.721(1) of the Civil Code of the Republic of Lithuania).

The losses incurred by the Provider due to the order cancellation are determined by evaluating the point at which the Client cancelled an order or a part thereof. 

It is deemed that the reasonable costs incurred by the Provider are the pick-up and delivery price and the amounts paid to “EVP International” payments company for crediting of money.

1.9.1. At the Client's request, the repayable amounts of money paid by the Client may be credited as payment for other orders or parts thereof.

2. Price of the Services, Terms and Procedure for Payment for the Services

2.1. The Client agrees that he/she/it, having confirmed the Order Form electronically on the website, undertakes to pay for the Services the price stated in the Order Sheet.

2.2. All prices of the Services valid at the time of ordering are indicated in the part of the Provider's website valykla.puikis.lt intended for Vilnius, Kaunas and Klaipėda. Prices on the Provider's website and in the Order Sheet are quoted in the official currency of the Republic of Lithuania, inclusive of all the taxes. Urgent orders are subject to the mark-up of 100 per cent and not subject to 0 (zero) pick-up and delivery price.

2.3. The Client pays for the ordered services using electronic banking links present on the website that are provided to the Client prior to sending the Order Sheet to the Provider.

2.4. The Provider is not responsible for:

2.4.1. Acts or omissions of banks, correspondents and other third parties, including faulty operation of communication lines, resulting in the non-performance or improper performance of the Client's account management operations.

2.4.2. Criminal or other unlawful actions of third parties causing damage to the Client, another person authorised by the Client or other persons.

3. Provision of the Services

3.1 The Provider undertakes to provide to the Client the services ordered by the Client that are stated in the correctly filled and sent Order Form only after the Client has paid the Provider in full for the ordered services in accordance with the procedure laid down in Clause 2 and after the Client has delivered the Items indicated in the Order together with one copy of the Order Sheet to the Items Delivery Point in accordance with the procedure laid down in Clause 1.8.

3.2 The Provider provides the services to the Client under the conditions set out herein:

3.2.1. The Provider undertakes, at the time indicated at the Items Delivery Point, to pick up the Items left by the Client for cleaning if scanning of the Order Sheet shows that the amount stated in the Order Sheet has been paid.

3.2.2. The Provider does not pick up the Items left at the Items Delivery Point if payment against the Order Sheet has not been received or if the items at the Items Delivery Point have already been cleaned by the Provider according to the data of the Order Sheet.

3.2.3. After the Provider has picked up the Items in accordance with the procedure laid down in Clause 3.2.1, the Client is notified, at the email address indicated in the Order Sheet, of the pick-up of his/her/its Items for the provision of the Services.

3.2.4. The Provider undertakes to provide the Services and deliver the cleaned Items to the Items Delivery Point at the latest within 3 working days of their pick-up from the Items Delivery Point and notify the Client thereof at the email address indicated in the Client's Order Sheet. In the case when cleaning of at least one Item requires more time due to a lengthy technological process of cleaning or due to repair of the Item or in other cases when the Provider is not able to deliver the cleaned Items within the deadline set, the Provider undertakes to contact the Client by phone or email and agree on the time of delivery of the Items to the Items Delivery Point.

3.2.5 During a promotion, the Provider undertakes to provide the Services ordered by the Client and deliver the cleaned Items to the Items Delivery Point at the latest within 7 working days of their pick-up from the Items Delivery Point and notify the Client thereof at the email address indicated in the Client's Order Sheet.

3.2.6. The Provider, having determined that an Item delivered for cleaning has obvious defects, is too worn or cannot be cleaned due to its composition or for other reasons, may refuse to provide the Service by notifying the Client thereof by phone or email. The Provider may also refuse to fulfil an urgent order by notifying the Client thereof by phone or email if the technological process of cleaning an Item takes longer than the period set for fulfilment of the urgent order. In each case when the Provider and the Client agree on the non-provision of a service or non-fulfilment of an urgent order, the amounts of money paid in excess of the price of provided services must be refunded to the Client.

3.2.7. Since the Client becomes familiar with these Terms prior to confirming an order, the Provider is not required to notify the Client separately of the fact that the Client's Item or Items will be cleaned without the warranty of quality of the Services if the Client’s case is provided for in Clauses 5.7, 5.8 or 5.9 hereof.

3.3. If the Provider, having picked up the Items in accordance with the procedure laid down in Clause 3.2.1, determines that the Items or quantities thereof do not match the Items or quantities thereof stated in the Order Sheet, the Provider notifies the Client thereof by phone or email. If the Client agrees that the Provider cleans the Items that have been left for cleaning but are not stated in the Order Sheet, the Provider issues an additional invoice to the Client which the Client must pay within 3 working days by transferring the amount stated in the invoice to the bank account indicated by the Provider.

3.4. If the actual quantity of the Items delivered for cleaning is smaller than the quantity stated in the Order Sheet or if, for the reasons referred to in Clause 3.2.6., the amount payable for the Services is smaller than the amount paid by the Client, the Client agrees that overpayment is credited to another order placed by the Client.

4. Privacy Policy

4.1. An order placed by the Client is stored in the Provider's database in accordance with the requirements of the existing legislation of the Republic of Lithuania for the storage period of such data.

4.2. The Provider confirms that the data submitted by the Client during registration and/or placement of an Order will be used solely for the purposes of delivery and ordering of the Services. The Provider undertakes not to disclose such information to third parties without the Client's consent, except to partners providing services of the delivery of clothes to the Items Delivery Points or other services related to placement or fulfilment of the Client’s order. In other cases, the Client's personal data may be disclosed only in the cases provided for in the legislation of the Republic of Lithuania.

4.3. If the Client wishes to receive information messages of the Provider, the Client is provided with the possibility to choose to receive such messages.

4.4. The Provider confirms that it seeks to use the most advanced technology to protect the personal data of the Clients.

5. Liability, Warranties of the Parties

5.1. The Client confirms that, according to the legislation of the Republic of Lithuania, he/she/it has the right to order the Services on the website.

5.2. When registering via the registration system on the website and ordering services, the Client undertakes to protect and not disclose his/her/its login credentials to anyone. In the event that the Client discloses his/her/its login credentials, the Provider is released from any liability in respect thereof.

5.3. The Client assumes full responsibility for incorrect/inaccurate information provided during registration and/or placement of an order, including, but not limited to, information identifying the Client, contacts, the type of the Items, the Items Delivery Point, etc.

5.4. The Client confirms that, during registration or placement of an order, he/she/it provides correct information identifying him/her/it. If false, inaccurate, misleading data or not all the required data are provided during registration or later, the Provider has the right to immediately cancel registration and delete such Client's data or limit the Client's possibility to order the Services.

5.5. If the Client fails to comply with these Terms or in the event of other acts/omissions of the Client that are deemed unlawful, the Provider has the right to immediately cancel the Client's registration and/or delete such Client's data and/or limit the Client's possibility to order the Services.

5.6. The Provider provides to the Client the warranty of quality of the services for 14 days, except in the cases provided for in Clauses 5.7–5.9 hereof. To claim the warranty of quality of the Services, the Client must submit a claim in writing to the Provider’s address or email in Vilnius at valykla@nevark.lt , Kaunas at valykla@nevark.lt, Klaipeda at valykla@nevark.lt within 14 days from the date of delivery of the cleaned Item to the Items Delivery Point.

5.7. The Provider does not provide the warranty of quality of the Services and does not accept responsibility for the defects occurring during the provision of the Services if the Item has no care label with standard care symbols or care symbols provided by the manufacturer are crossed out, inaccurate, erroneous or incomprehensible.

5.8. The Provider does not provide the warranty of quality of the Services and does not accept responsibility for the defects occurring during the provision of the Services if: 

5.8.1. the Item has surface finish defects;

5.8.2. the Item is sewn from fabrics of different fibres, leather or fur, which led to its shrinkage, deformation, discolouration or other changes;

5.8.3. the Item’s fabric in contrasting colours has been dyed by itself or accessories;

5.8.4. linen, cotton, silk or other fibre fabric has lost stiffness or faded;

5.8.5. the Item’s accessories (buttons, buckles, zip sliders, etc.) have crumbled, faded, been scratched or deformed;

5.8.6. the Item is decorated with appliqué, leather or imitation leather elements, beads, rhinestones, chains that have the ability to melt, solidify, dye, fade, fall off or tear the Item's fabric in a cleaning solution;

5.8.7. the Item’s elements, parts or layers are glued, not sewn on;

5.8.8. synthetic batting (insulation) has deteriorated, solidified or lumped;

5.8.9. stitched foam rubber or memory foam material has been torn;

5.8.10. pleats or tucks have unfolded.

5.9. The Provider also does not provide the warranty of quality of the Services and does not accept responsibility for the defects occurring while wearing the Item and emerging or remaining after the provision of the Services, e.g.:

5.9.1. fabric discolouration, abrasion, dyeing, holes or odour occurring while wearing or due to effects of chemical or organic substances, sweat, urine;

5.9.2. hair dye, lacquer, alcohol, perfume, glue, blood, rust stains and other specific and/or old stains;

5.9.3. ripped seams, thinned fabric, lumped insulation not sewn to the lining, broken lycra or elastane yarns sticking out of the fabric;

5.9.4. gloss resulting from prolonged wear, specific fabric properties or ironing of the Item at home;

5.9.5. trouser crease(s) pressed in the wrong place;

5.9.6. laddering in hosiery or similar fabrics;

5.9.7. thinning, disintegration or holes in the fabric damaged by moths emerging after cleaning;

5.9.8. partial buckram detachment in glued articles (suit jackets, coats, raincoats, etc.);

5.9.9. felting of wool and synthetic fibres resulting from wear or removal of stains at home;

5.9.10. unevenly or evenly rubbed-off fabric surface layer (nap).

6. Final Provisions

6.1. The Provider has the right to make amendments or additions to the Terms and prices of the Services at any time at its own discretion without a separate notice. Publication of the Terms and amendments thereto on the website 3 days prior to their entry into force and/or sending of a notice thereof to the email indicated by the Client is deemed proper disclosure of the Terms and/or amendments thereto. If the Client does not express, by the means prescribed herein, disagreement with the amended / supplemented Terms within 3 days from the date of sending the relevant notice, it is deemed that the Client agrees with the amendments / additions to the Terms.

6.2. All messages, except in the isolated cases provided for herein, must be communicated to the Provider by email in Vilnius at valykla@nevark.lt and phone at +370 65228111, in Kaunas at valykla@nevark.lt and phone at +370 65553990, in Klaipėda at valykla@nevark.lt and phone at +370 652281114. The implementation hereof and all communications between the Client and the Provider are carried out in the state language of the Republic of Lithuania.

6.3. The Provider operates in accordance with the Rules of Provision of Dry Cleaning and Laundry Services (hereinafter referred to as the Rules) and annexes thereto approved by Order No 4-287 of the Minister of Economy of the Republic of Lithuania of 9 July 2008.